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About Us


Buy Direct and Save!


At iWinDirect, we believe it is essential to purchase direct from the manufacturer in order for you to obtain the very best value for your supplements - we call it the "Best Value Model." There are no middle men, which means that you get to benefit from immediate savings on all of your supplement requirements. Our monthly sales, Facebook deals and special mail-out offers take the savings even further.

Of course, just as important as price is the assurance that the product you are taking is of the utmost quality. All iWinDirect.com products are tested extensively and produced according to strict criteria that either meet or exceed all industry standards and Good Manufacturing Practices (GMPs). We are able to control the quality, integrity, packaging and storage conditions on all of our products from raw material status until the product leaves our door. Who says you need to pay more for great quality?

To pass on even greater value to you, we are pleased to offer FREE SHIPPING on orders over CA$50.00 [within Canada]! How much is your time worth? Well for most of us, the thought of getting in the car and driving down to the local store is no longer as appealing, especially considering the cost of fuel. Take advantage of our offer and have your favourite products shipped directly to your home or address of choice.

If thatís not enough, you can be assured that your satisfaction with our products is 100% guaranteed. Thatís right: you get the advanced promise that if you are unhappy with your purchase, we will refund your money. For more information on our guarantee, click here. Put this all together and iWinDirect.com is your spot for the best quality supplements at the lowest prices. Buy Direct and Save!

Gold Standard Customer Service

As confident as we are in our products and prices, we know that customer service is critical to having you come back or recommend us to your friends, family or clients. After all, it is word-of-mouth support that is building our community of satisfied consumers, athletes and trainers. Every decision is made with you in mind.
 
We are proud to offer full customer support by email, phone or mail. If you are more comfortable ordering over the phone or want to speak to someone directly, please donít hesitate to give us a call. Our phone lines are open between 8am and 4pm (EST) Monday to Friday.


Email sales@iwindirect.com
Toll Free 1-866-723-5115
Fax 1-902-566-4542
Mailing Address iWinDirect
Suite 21011
465 University Avenue
Charlottetown, PE
C1A 9H6 Canada

We take pride in our products, their value, and our customers.
Please feel free to contact us with any questions, comments or concerns.


 
100% Money Back Guarantee
 
If our solid customer service and quality control procedures arenít enough to persuade you that iWinDirect is your best option for cost-effective, high-quality supplements, please be assured that every product purchased from iWinDirect.com is backed by a 100% money back guarantee. Yes, we are that confident that you will enjoy the benefits of these products.

Itís simple: If for any reason you are unsatisfied with your purchase within 30 days of shipment, we guarantee a full refund on the cost of the product. For more information on our refund policy, please click here.


Lowest Price Guarantee


It is our mission at iWinDirect to offer the absolute lowest prices on our products versus comparable national brands. In the rare chance that a lower price is found on a comparable product available on a Canadian website, we are committed to beating that price. Simply email us at sales@iwindirect.com with the link and a description of the comparable product. We will link your request to a database of identified comparable products in our system. If the product is indeed comparable in key areas (such as formulation and size) and the lower price can be verified, we will beat the price and send you a coupon code to use against your order. Please note that price adjustments will not be made after an order has shipped. Product must be in stock on a Canadian website. Expired and/or short-dated items do not qualify. 
  
Proudly Canadian


Too many on-line sites are impacted by duties or customs clearance issues. You have no such worries with iWinDirect.com. All of our products are manufactured and distributed in Canada. All prices are in Canadian dollars.


Quality Control

Superior quality control is critical to our business, which is why we use only the most pure ingredients and strict procedures in the manufacturing of our products. The mandate of our Quality Control Department is to ensure that all products meet (or exceed) Good Manufacturing Practices and all finished product specifications.
 
Among the highlights of our quality control systems:

Testing:
Before any raw material is released for use, it is reviewed, tested and approved by our team of quality control professionals. There are also very strict guidelines in place with regard to storage, blending and production areas, with regular and random in-house testing. A sample of blended product is taken for approval both during the manufacturing process as well as in finished form. All flavoured items are tested organoleptically against a specific standard for flavour, odour and mixability. Before any product is released to the customer, samples are sent to third-party labs for final analysis on items related to efficacy and cleanliness. Only after meeting all of these criteria can a product be released to the customer.

Standard Operating Procedures (SOPs): Every process at our facility has been standardized and written down to streamline all processes and eliminate the chance of error regarding the production of a particular product. This protects our customers from any variability in product quality and ensures that optimal processes are followed every step of the way.
 
Cleaning Validation: We enforce a cleaning validation program designed to establish documented evidence that provides a high degree of assurance that cleaning procedures consistently remove residues to pre-determined, acceptable levels. Cleaning validation is performed on all equipment in contact with raw ingredients or finished products.
 
Training: Each of our employees has his or her own training binder. These binders are maintained by his or her supervisor and include their qualifications and experience as well as a detailed record of the training they have accomplished.  Training is conducted by a trainer certified in the subject and is done in conjunction with SOPs.
 
Put all of this together and you have full assurance that our products are produced and tested for full compliance.
 
For regular updates on changes to the Canadian regulatory environment, product efficacy, quality control highlights and much more, please follow our blog.

 




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