Contact Us: TOLL FREE 1-866-723-5115 

When are you open for business?

You can shop online at any time, but orders placed outside of business hours will be reviewed and shipped the next business day.

Our phone lines are open between 8am-4pm (EST) Monday to Friday.
During this time, we take phone orders and one our friendly customer service representatives would love to answer any questions that you might have.

What payment options are available?

You can place your order online or by phone securely with your Visa or MasterCard.
You can also place your order by fax by creating your order online and faxing your credit card information to (902) 566-4542.

When placing your order by money order, you will be placed into our order queue, but your order will not be processed until we receive the money order. Upon receipt of your money order, your order will be processed and you will receive an email to confirm processing.

We do not accept cheques, Pay Pal, American Express, Diners Club, or cash for our  online sales.

If you reside in Charlottetown, PEI, we accept cash transactions for orders placed online. Please call ahead [1-866-723-5115] for product availability and to avoid shipping charges. Orders placed for pick-up may require 24 hours notice as they process outside of our regular shipping queue.

All prices are listed in Canadian dollars. If paying by credit card, the credit card company will automatically convert to your currency from Canadian Dollars.

Why do you ask for an email when placing orders?

Valid emails are required by our shopping cart software to complete the transaction. Your email is also used to send you an electronic confirmation, shipping tracking number through CanadaPost and an invoice for your order. We also use this should there be any issues with your order. If you do not have a valid email, please use sales@iwindirect.com

We have a monthly eMailOut to inform our membership about upcoming specials, products or services we are offering. You may be added to this list upon ordering or registering as a user, but can opt out at any time.

We do not sell your emails to any third parties. Please read our Privacy Statement for more details.

Do I need to make a User Account?

You do not require a user account to place orders; you can do this anonymously.

When will I receive my order?

We offer FREE shipping to all orders over $45 (before taxes) anywhere in Canada. All orders under $45 are subject to shipping charges based on the weight of the item(s) purchased. You will be able to see shipping charges before you complete your order.

All orders ship within one business day of receipt of order. Once your order is processed, a tracking number will be sent to you via email. Your order can be tracked at www.canadapost.ca.
 
Orders shipping to the Maritimes usually arrive within 2-5 Business Days.*
Orders shipping to the Central Canada (Quebec/Ontario) usually arrive within 5-7 Business Days.*
Orders shipping to the Prairies/Western Canada usually arrive within 7-10 Business Days.*
 
*Delivery times from Canada Post may be extended.

What if I need to revise or cancel my order?

If you wish to revise or cancel your order after it has been placed please call or email us as soon as possible with the request and we will make every effort to revise or correct. If your order has already been processed, you will not be able to modify the order.

What if an item is back ordered or out of stock?

Although ever attempt is made to maintain inventory of every product, we may be occasionally back ordered on certain products. You can place an order for back ordered items and they will ship when they are available at no additional charge. We will ship out the remainder of your order to ensure you get your products as soon as possible.

Items that are not in stock cannot be ordered as we do not currently have the product on hand. We will attempt to get this back into inventory as soon as possible.

What if an item is discontinued?

Items that are discontinued can be ordered from the limited remaining stock available. However, this item will no longer be for sale once the quantities on hand have been depleted. We will consolidate all merchandise to our distribution warehouse from all retail locations to ensure we can maintain fulfillment for AutoShips for as long as possible.

We will contact current AutoShip customers ahead of the discontinuation to allow them to "stock up" on the item before the item is discontinued. Once this option has been made available, we will then mark the item as discontinued on www.iWinDirect.com. This item will still be available to customers for purchase and AutoShips will be filled until the item is out-of-stock. At this time, the item will then be removed from online inventory and no longer available for sale. If we do make another run of this item, we will re-launch it on the website at that time.

What if I need a return or exchange?

We do not offer returns on our products. However if your item is damaged or your order is incorrect, we will make every attempt to replace and/or rectify the issue with your order. This is done on a case by case bases. Please contact us at sales@iwindirect.com if you have issues with your orders or the product you received.

AutoShip Orders

We offer our AutoShip Program to those who would like to have items shipped to them on a regular basis. You can cancel, change or pause this at anytime.* This is an automated system and will ship items at 30/60/90/120 day intervals.

*We require 24 hours notice for any changes made to your order to ensure that it has not begun processing. This will automatically charge your credit card on file based on the next renewal date.

Your original AutoShip order can be placed with items not entered in the program and will only be charge and shipped based on the initial invoice. However, all AutoShips will ship based on their next renewal date. Please log into your account to make changes or call us toll free at 1-866-723-5115 if you need assistance.

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Shipping outside of Canada

Unfortunately, we do not offer our iWinDirect product line to customers residing outside of Canada at this time. If you reside in the United States, you can visit one of two online retailers who offer DynaWhey and JointEase outside of Canada.

Please visit www.theHTprogram.com or www.FitZoneProducts.com 

The Healthy Transformations and Fit Zone Nutritional Product brands carry many comparable products to our iWinDirect brand, however they do not fall under the direct to customer iWinDirect model.

We do not offer AutoShips to US customers at this time.
However, Fit Zone Nutritional Products offers an AutoShip program.

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FREE Samples

We like to offer FREE Samples of our products so you can try our products before you buy them. These samples are FREE, just pay shipping and handling.

Alternatively, you can order the samples with any of our products and then standard shipping fees are enabled. Therefore, if your order is over $45, you qualify for free shipping, including your samples.

Please Note: You can order one of every flavour FREE of charge, but there is an additional fee for buying multiples of the same flavour. All protein samples are $1.50 for additional bags of the same flavour. JointEase are an additional $12.00 per sample.

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Do you have a Limited Edition DynaWhey Bag?

We produced a limited edition bag and the price has still not been claimed!
Your bag could be a winner!

Thank you for participating in the "DynaWhey for a Year" contest.  Winning bags will have the word "WIN" printed beside the lot number.  Contestants who have a winning bag will need to call TOLL FREE at 1-866-723-5115 and verify the lot number.  Winners will receive two separate shipments of 6 bags of DynaWhey (flavour of their choice), free of charge. Please keep your bag for verification purposes.

It's our way of saying thanks to those who have been loyal DynaWhey customers.

If you have any questions in regards to the contest please call us TOLL FREE at 1-866-723-5115 or hit the "contact us" tab above.

Good Luck!

contest ends 08/2011

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Questions?

If you'd like to contact us by phone 1-866-723-5115 [8am-4pm (EST) Monday to Friday], we will be more then happy to answer any questions you might have about our products or services.

You can also click the "CONTACT US" tab at the top of this page to email our sales department at sales@iwindirect.com

We thank you for visiting us at www.iWinDirect.com